You can cancel your order within the first 5 minutes after placing it. To cancel your order, simply sign into your account and open the “My Account” page, then click on “Orders” in the navigation bar on the left hand side. Find the order you have just placed and click on “View Order Details”. You will then have the option to cancel this order.
If it has been over 5 minutes since you placed your order, you will not have the option to cancel. However, you can return the products when they arrive with you. Click here to find out how easy it is to return unwanted items to us.
Sorry that there has been a delay in getting your order out the door. Sometimes we get really busy and things can get a little delayed. We work really hard to get out all our orders dispatched to you as soon as possible because we know your waiting. If there is a delay because of an issue with the order we will be in touch with you to sort the problem out. If there is a delay because we are busy please be patient with us as we will be pushing the limits to ensure it is a very small delay. We know getting your product quickly is important to you.
Sorry that your order has not turned up in perfect condition. Get in touch with our Customer Support Team and we'll get you the fastest resolution as a priority. Or you can send it back to us for a fast refund. Just read about how to make a return and once the item comes back to us we will resolve the problem.
Please note that any damage, incorrect items or missing parts must be reported within 3 working days of receipt.
We’re sorry that your order contents have not turned up as expected. If something is missing from your order it may be because we had to split the delivery of what you ordered and the next post will deliver the remaining parts.
If we've sent you an item which is different to what is listed on your invoice, please get in touch with our Customer Support Team and we will help to resolve it as quickly as possible.
Please note that any damage, incorrect items or missing parts must be reported within 3 working days of receipt.
We're sorry that your order hasn’t arrived as expected. We do everything in our power to ensure that your goods arrive in perfect condition but if there's a problem with faulty or damaged goods we will help resolve it as quickly as possible.
Just get in touch with our Customer Support Team, send a photograph of the damage and explain the issue and we will help resolve it as quickly as possible.
Please note that any damage, incorrect items or missing parts must be reported within 3 working days of receipt.
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