Making A Warranty Return

We work hard prior to dispatching your product to make sure it never comes back as a warranty issue. We get how frustrating warranty problems can be and our aim is to assess any problems, find a resolution and get you back out using your product as quickly as we can. As with all warranty though there are some things you need to know:

Our policy does not affect your statutory rights.

Chain Reaction does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by Chain Reaction.

Chain Reaction does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

After the initial 30 day period Chain Reaction Reserve the right to repair/replace any defective part under warranty.

Triathlon wetsuits are made for speed and efficiency in the water therefore the material is soft and without due care could be easily damaged. Please take extra care when pulling your wetsuit on. Rips, tears and cuts are not covered by the manufacturer’s warranty. If you do accidentally damage your wetsuit repair kits are available.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.

Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.

If a repair/replacement is not possible Chain Reaction reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.

Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.

“Important notice – Australian consumers
Nothing in these terms and conditions is intended to exclude, restrict or modify any nonexcludable right or remedy you have under law including the Australian Consumer Law.”

All goods purchased from Chain Reaction are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault, then please email us before returning any goods - we may be able to solve your problem without you incurring any postage costs.

To get the fastest resolution all you have to do is:

We will then get in contact with you for the next steps in completing your claim. Please be honest when dealing with us, we'll try our best to resolve any problems you have as it's in our interest to have a happy customer!

It very much depends on the problem and whether your item is still inside warranty. We look at each case with the aim of resolving the issue to your satisfaction. We use our Cytech trained workshop mechanics to assess and repair. We also raise issues to the manufacturers for repair and replacement. Each claim is thoroughly investigated to ensure we give you the best possible service.

We make every effort to resolve warranty as fast as possible; we know you want to get back on your bike asap! If we can sort the issue we will but in some cases products have to be sent back to manufacturers, our workshop or specialist repair partners and this can then take a little longer. Please be patient with us as you can be assured we are constantly striving to achieve the quickest turn around we can.