Ordering and Payment

You can pay using credit card, Paypal and even PayPal Credit on certain products.

The currencies available to you will depend on the country setting chosen in your My Setting selection. Choose your location and select your currency from the available options in the currency drop down at the top right of the website:

We accept most major credit and debit cards for online orders and you'll be asked to enter your card details and the name and address of the card holder when you place your order. We'll then check your details and we may hold an order until we receive the correct details. Don't worry, we'll contact you if there's a problem with your card or address.

You can pay with the following credit and debit cards:

• Visa (Visa Electron & Visa Debit)
• MasterCard

• Maestro
• American Express
• JCB

Wiggle Limited has appointed Chain Reaction Cycles Limited(NI36744) of Kilbride Road, Doagh, Ballyclare, BT39 0EE as the billing agent to collect payment for all Credit/Debit card purchases (excluding American Express).

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, JCB, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as "CHAIN REACTION CYCLES".

PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website (please note that orders paid for using PayPal will be charged in full, which includes the cost of any out of stock items).

To pay by PayPal simply follow the steps below:

• Create your order as normal
• At the payment stage select 'Pay with PayPal'
• You will be redirected to your PayPal account to authorise payment.
• You will then return to Chain Reaction to confirm all your details and complete your order. Please ensure that the right shipping address is on your order before clicking ‘Confirm’.
• Once completed, you will receive an order confirmation from us to your PayPal email address

We accept PayPal payments in GBP Sterling, Euro, US Dollars, Australian Dollars, Canadian Dollars, Japanese Yen, Norwegian and Danish Krone, Swedish Krona and Swiss Francs. For other countries and currencies we show exchange rates based on the Bank of England rate. If you purchase through PayPal they'll apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.

Unfortunately, we do not accept Purchase Orders or Bank Transfers as payments

The Cycle to Work scheme is temporarily unavailable at Chain Reaction as work to upgrade our site is taking place. We plan to reopen the scheme in 2023.

We are unable to ship orders VAT free in relation to BFPO orders, however if you wish to place an order for qualifying products you can request a refund for the VAT from customer services.

Please ensure the BFPO address is entered into the fields of the order form in the specific format shown below:

• Full name: Rank, Name
• Address line 1: Company, Regiment
• Address line 2: BFPO ### (eg: BFPO 123)
• Town/City: Ruislip
• County: Middlesex
• Postcode: HA4 6DQ
• Country: United Kingdom

Large items including bikes, frames trainers, bike boxes and workstands can not be sent to BFPO addresses, this is a restriction set by BFPO.

Please contact customer services within 3 months of you order date.

This could be happening due to an error with your payment or address details - It is simple to fix.

The billing address information that you have stored on your Chain Reaction account or during checkout, needs to match the address that your payment provider has on record.

Please ensure all the details in our record of your billing address match the details your bank has, it is likely this is your home address.

Also please check your postcode is formulated correctly, numerically and alphabetically correct. Once both addresses are matching you should have no trouble getting through our check out process.